The app won't load
What to do when Stanio Sport doesn't open or says "No connection": the service status page, the blocks during some LaLiga matches in Spain, and what to try.
For: owner, manager, coach, parents
Sometimes Stanio Sport won't load, the app says No connection to the server, or a form answers "Not saved". It's almost always the connection, and it sorts itself out. Here's how to tell what's going on and what to do in the meantime.
Check the service status
The status page is at stanio.checkly-status-page.com. It's hosted away from our provider, so it opens even when stanio.app doesn't. The Service status link is also at the bottom of every page on stanio.app and next to the "No connection" notices in the app.
- All green, but it won't load for you: the problem is between your device and us (your network or your provider).
- Something red: we already know and are fixing it. No need to write to us.
During some LaLiga matches
In Spain, during some LaLiga matches, internet providers block part of the internet by court order to stop pirate streams. The block also hits our provider (Cloudflare), so Stanio Sport may not open on some networks until the match is over. It isn't a fault on our side, and your data is safe.
That's what our backup server outside Cloudflare is for. In the browser, if you've opened app.stanio.app on that device before, the page takes you to the backup address, app-es.stanio.app, on its own, with a line at the top explaining why. It's the same account with the same data, and you stay signed in. If it's your first visit or it doesn't switch on its own, open that address yourself.
What keeps working
- The phone app shows what it already saved: the schedule, the players, your child's page. Attendance marks and other quick changes are kept on the phone and go by themselves once the connection is back. The notice at the bottom says how many are waiting.
- In the browser, pages you already opened on that device can be viewed offline, and attendance marks wait and go later too.
- Anything that needs the server (payments, schedule changes, invitations) waits for the connection. What you typed stays in the form.
What to try
- Mobile data from another provider: share the connection from someone's phone on a different network.
- The backup address: app-es.stanio.app, in the browser.
- A VPN: with one, the block doesn't affect you.
- Wait until the match ends: the block lifts by itself, and anything waiting is sent without you doing a thing.